A well-equipped laboratory is always considered as a relevant and essential part so far for high end manufacturing.
How Sensse QC Works
Pre-inspection Before Production
The customer service is never end.We will take responsibility to our customers after sales in our quality warranty period.If you have any queries regarding product quality,installation and maintenance,and customer service issues,or need any techinical supporting from us,You can contact our service team in any time.
In process Inspection
The key product quality control points and section chief responsibility system were designed in each production processes.The daily core-data on product quality is required to report to QC management on time.
Ramdom inspection
In addition to in-process inspections, our QC team will randomly check key quality control points in different production processes to ensure that there will be no product quality problems that will affect other related processes.
Piece Inspection Before Packing
To keep 100% qualified product rate, piece inspection is required in packaging process when the finished SPC/LVT floor is packed.Any defective product is not allowed to export to customers.We also have built the quality traceability system to trace the defective products to certain process in order to impove it for the next time.
Final-Inspection-Before-Shipment
We follow the work process of a professional inspection company,We will conduct random inspections according to a certain percentage of packages,and issue a final inspection report after each batch of product packaging is completed.
After-Sale service never end…
The customer service is never end.We will take responsibility to our customers after sales in our quality warranty period.If you have any queries regarding product quality,installation and maintenance,and customer service issues,or need any techinical supporting from us,You can contact our service team in any time.
Our dedicated team is committed to providing the most cost-effective and attentive service possible. We take time to listen to each of our customers’ specific needs and requirements and follow a structured four-step ‘L.E.A.D’ approach with every vehicle in our care. This ensures that we provide a transparent and unrivalled service. We:
1. Listen – to your requirements and explain our process.
2. Explore – we investigate and verify the issue.
3. Advise – we advise on the options and recommend solutions. We will also provide a cost for the work as well as an estimated time for delivery.
4. Deliver – upon approval, we carry out the work as specified. If we do encounter any issues that may affect the final cost or delivery estimate however, we will advise you as soon as possible. Once all work is completed, we perform a final road test before releasing your vehicle.
With our principles and L.E.A.D process in place, it’s no wonder we’ve established ourselves as one of Surrey’s most well-respected car garages. To book in for car repairs, servicing or an MOT, please don’t hesitate to get in touch with W.Carey today.
As ISO9001 and ISO14001 certified company, Our PVC floor products strickly follow international quality standard, Sensse SPC/LVT Floor has passed CE certification from Europe and was verified by national laboratory from Singapore HDB. The key performance from Sensse Floor was qualified through SGS laboratory testing.
